Shipping Policy

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates

FedEx shipping: 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@hikwa.com with your name and order number, and we will look into it for you.

To track your order please click here

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

If your order arrives damaged in any way, please email us as soon as possible at contact@hikwa.com with your order number and a photo of the item’s condition. We address these case-by-case but will try our best to work towards a satisfactory solution. Check our return policy here

If you have any further questions, please don’t hesitate to contact us at contact@hikwa.com

Email Address;

CONTACT@HIKWA.COM